- Do you have an Order Minimum?
No way! You can order as much or as little as you'd like.
- May I Order by Phone?
Absolutely! Just give us a shout during business hours at 403-453-0313.
- What Payment Methods do you accept?
We currently accept Email Monday Transfer, Visa & MasterCard & Paypal.
- How do I know if something is out of Stock?
Our online inventory is kept as up-to-date as possible. However, in the event that the stock availability of an item in your order has changed, or if an item in your order is sold out and no longer available, we will inform you via phone call or e-mail to discuss the status of your order and make any adjustments as needed.
- Can I Collect In-Store Rewards Points for Online Purchases?
Unfortunately our online store does not communicate with our in store Point of Sale system. As a result, any orders placed online do not qualify for in-store rewards points. It's the same reason that if you'd like to purchase a gift card, you much choose either online or in store; the two systems just don't like to talk to one another! We do not anticipate that the systems will be able to communicate at any time in future.
- Are your Essential Oils "Therapeutic Grade"?
This is a question that we are asked on almost a daily basis. To answer that question, first you must define what is meant by “therapeutic grade essential oils.” What does it really mean? There is no organization that oversees therapeutic quality so the definition is really up for grabs. It can be what you make it. This is the reason that we do not make the claim that our oils are “therapeutic grade” since, in North America, the term is meaningless, and often used as just marketing hype. Any vendor can claim that their oils are “therapeutic grade” since there is no regulated definition of the term.
We do know that a commonly agreed upon definition of “therapeutic grade” (not a legal definition, but often used by knowledgeable members of the trade) includes that the oil be from a named species, single crop, single distillation, ie, not a mixture of aromatics from various areas, perhaps even various years, hopefully (but not always) either organically grown or knowledgeably and ethically wildcrafted. And we know that our oils fit this definition.
In our opinion and experience, the correct term should be “aromatherapy grade” since aromatherapy requires only the finest of essential oils. It is very common practice in our industry for botanical matter from different countries or even different years to be blended for distilling, or the oils from different areas or different years to be blended. We believe that aromatherapy grade oils should be distilled from one harvest. The oils should be offered as they come from the still, with no components increased or removed to meet an arbitrary profile.
For the consumer, finding oils labeled “organic” or “certified organic” does not automatically extend to being therapeutic because 95% of all essential oils produced by “certified organic” distillers are still for the flavour and food products industry, still distilled under high pressure, and still not therapeutic-grade oils. Many of the larger “certified organic” distilleries have the flavour and food industries as their largest customers, who are not concerned about therapy. An oil may well be grown organically, but poorly distilled. This will give you a certified organic, mediocre essential oil. Not something we will knowingly put our label on.
The Apothecary in Inglewood respects the privacy of visitors to our website. Any and all information you supply to us will be used for our business only. We do not sell information to other companies or media services. We do not tolerate "spam". Our addresses are collected from web and phone purchases, requests for information, and requests for our newsletter email reminders only. We do not use outside sources to acquire addresses. Occasionally, we may send sales bulletins or special sales coupons to our customers. If you do not wish to receive these mailings, just click on the "Unsubscribe" link that is included in every mailing. Your address will be removed immediately.
- Abuse Policy
Our policy is simple: We have a zero tolerance policy for abuse, bullying, or threats of any kind. This includes verbal, written, or physical towards our team, and any other type of bullying or abuse (real or implied) for any, and all situations as a result of doing business with us.
We work hard to ensure you have a quality experience with us, whether it be in store or online. We also know that we will never please 100% of humans 100% of the time (we do our best, but sadly, this is a reality for every business!). On these rare occasions we promise that we will work hard to make it right for you, our customer. We will treat you with respect and kindness and we expect the same in return. We believe there is always a way through a process that is caring and genuine, even if at the end of that process we decide to go our separate ways. Should a situation arise during an interaction with our business where we receive abuse or threats, we reserve the right to ask you to leave the premises (in store customers) and direct you / revert to our store policies for any further interaction with us (in store and online customers).
The Apothecary in Inglewood is not a pharmacy, nor does it offer any pharmacy related services. The information provided here is for educational purposes only and is not intended as diagnosis, treatment, cure or prescription of any kind. The decision to use, or not to use, any information is the sole responsibility of you, the individual. We recommend that you consult your primary health care provider before using alternative healing methods or products.